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| CallCenter7x24.com
is a 24 hour "hotline" for routine maintenance and emergency
response to facilities and environmental problems. Designed to manage
and support customer requests, CallCenter7x24.com is your single
point of contact for your support needs - 24 hours a day, seven
days a week. A toll-free phone call will provide your company with
access to our support team, who provide the following services:
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Service
Request Management
· Dispatch technical resources for service requests
· Issue Purchase Order on behalf of customer
· Email Customer status of Work Order
· Follow-up on quality of resolution
· Provide Daily, Weekly and Monthly Reports
Examples of requests related to repairs or corrective maintenance to
existing building equipment/systems are:
· Environmental Issues
· Pumps
· POS
· Lighting
· HVAC
· Coolers
· Fountain Dispensers
· Plumbing
· Telephone
· Computers
· Roof Leaks
· Mechanical and Electrical Systems
· Locks or keys, re-keying
· Painting, Carpeting, Flooring
Web-based Tracking Services
At CallCenter7x24.com, it is our goal to keep customers informed. Through
our Customer Support Center and our web-tracking services, we have the
capability to provide our customers with a direct link to service or
project information that offers:
· Detailed tracking and reporting of service requests
· 24-hour access to project or service information
· Secured access
· Customized interface of specific information
· Coordinated response to on-line requests
Centralized Billing
The cost of managing transactions can have a significant impact on our
customers' business. Incorrect billing information, different invoicing
formats, invoicing for multiple services or multiple locations can result
in a high cost of managing transactions. Through our Customer Support
Center, we can work up-front with our customers to provide the coordination
and consistency of their specific project or service billing needs.
We can streamline the billing process and reduce the time our customers
spend managing transactions by:
· Providing a customized and consistent billing format
· Combining multiple services with one invoice
· Managing a project or service throughout multiple locations
(vendors) with one invoice
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