Call Center

CallCenter7x24.com is a 24 hour "hotline" for routine maintenance and emergency response to facilities and environmental problems. Designed to manage and support customer requests, CallCenter7x24.com is your single point of contact for your support needs - 24 hours a day, seven days a week. A toll-free phone call will provide your company with access to our support team, who provide the following services:

Service Request Management

· Dispatch technical resources for service requests
· Issue Purchase Order on behalf of customer
· Email Customer status of Work Order
· Follow-up on quality of resolution
· Provide Daily, Weekly and Monthly Reports

Examples of requests related to repairs or corrective maintenance to existing building equipment/systems are:

· Environmental Issues
· Pumps
· POS
· Lighting
· HVAC
· Coolers
· Fountain Dispensers
· Plumbing
· Telephone
· Computers
· Roof Leaks
· Mechanical and Electrical Systems
· Locks or keys, re-keying
· Painting, Carpeting, Flooring

Web-based Tracking Services

At CallCenter7x24.com, it is our goal to keep customers informed. Through our Customer Support Center and our web-tracking services, we have the capability to provide our customers with a direct link to service or project information that offers:

· Detailed tracking and reporting of service requests
· 24-hour access to project or service information
· Secured access
· Customized interface of specific information
· Coordinated response to on-line requests

Centralized Billing

The cost of managing transactions can have a significant impact on our customers' business. Incorrect billing information, different invoicing formats, invoicing for multiple services or multiple locations can result in a high cost of managing transactions. Through our Customer Support Center, we can work up-front with our customers to provide the coordination and consistency of their specific project or service billing needs. We can streamline the billing process and reduce the time our customers spend managing transactions by:

· Providing a customized and consistent billing format
· Combining multiple services with one invoice
· Managing a project or service throughout multiple locations (vendors) with one invoice